Subscription Policy
How It Works
- Subscribe to your favourite product and never run out — saving money with every order.
- At checkout, choose the pack size and delivery frequency that works best for you:
- Pack sizes: 4, 6, 8, or 10 units
- Delivery frequency: every 1, 2, 3, or 6 months
- Your subscription is ongoing and continuous — orders will be automatically placed and dispatched at your chosen frequency until you choose to cancel.
Subscriber Discount
- All subscribers receive a fixed 10% discount on every order compared to the one-time purchase price.
- This discount is applied automatically — no codes needed, on every order for as long as your subscription is active.
Managing Your Subscription
You are in full control of your subscription at any time through your account portal:
- Cancel anytime — there are no minimum commitments or cancellation fees. Your subscription will stop immediately upon cancellation and no further charges will be made.
- Pause your subscription if you need a break, and resume when you're ready.
- Skip a delivery if you have enough stock and don't need your next order.
- Change your frequency to receive orders more or less often depending on your needs.
All changes must be made before your next scheduled order date to take effect on the upcoming order.
Billing & Payments
- Your subscription has no end date — it will continue until you cancel.
- Your payment details will be stored securely and you'll be charged for each product dispatch
- Payments are taken automatically in line with your selected delivery frequency (every 1, 2, 3, or 6 months).
- You will receive an email notification ahead of each upcoming charge.
- If a payment fails, we will attempt to process it again. If the issue persists, your subscription may be paused until your billing details are updated.
- You can update your payment details at any time via your account portal.
Shipping
- Subscription orders are subject to the same shipping terms as standard orders.
- Please ensure your delivery address is accurate and up to date. Reshipping fees may apply for failed deliveries — see our Returns & Delivery Policy for details.
Changes to This Policy
- We reserve the right to update our subscription terms at any time. Customers will be notified of any significant changes in advance.